Frequently Asked Questions

Accommodation

What time is check-in?

Check in is from 3pm on the day of your arrival.

What time is check-out?

Check out time is 12pm. A later check out may be arranged if available at a charge of £20 per hour.

Can I organise an early check-in?

Your room is guaranteed for arrival from 3pm. An earlier check-in time may be arranged if available at a charge of £20 per hour before 3pm.

If you have planned to arrive earlier to the hotel but your room is not yet ready, we would be delighted to arrange storage of your luggage.

What is your cancellation policy?

If you need to cancel your booking you must advise us by telephone in the first instance. Please have your booking reference number to hand. Depending on the nature of the booking we may require you to confirm your cancellation in writing.

How can I make a special request regarding my stay?

We would love to help you with any special requests for your stay. Please contact our reservations team by phone on 028 3833 3076 or by email at reservations@seagoe.com

For accommodation bookings, any cancellations made after 12pm on the day before arrival will be subject to a charge of 50% of the quoted rate. Non-arrival or cancellation on the day of arrival will be charge at the full quoted rate.

How do I make a reservation for a large group?

We would love to help you make a booking for your group. Please contact our reservations team by telephone on 028 3833 3076 or by email at reservations@seagoe.com

Can I leave my luggage at the hotel before check in/after check out?

Our reception team will be happy to store your luggage until your room is ready for check-in or after check-out should you wish to continue to enjoy the facilities of the hotel.

What if I have forgotten an item at the hotel?

If you find that you have left an item behind please call the hotel on 028 3833 3076 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.

Transport

Does the hotel have a car park on site?

We have ample parking with approximately 180 guest car parking spaces for guests at the hotel. Parking is free of charge for hotel patrons.

Please note that the parking spaces closest to the hotel entrance are reserved for guests with mobility difficulties.

Where are the nearest Train and Bus Stations to the hotel?

The nearest train station is Portadown Train Station - it is only a five minute drive from our hotel. The Bus Station is located outside the Train Station.

To reach the hotel from the station, head north-east on Northway/A3. After 1 mile, turn right onto Seagoe Road/B2 and then right onto Church Road. Continue straight onto Upper Church Lane, the hotel will be on the left.

Dining

Can you cater for my dietary requirements?

We will always do our best to accommodate our guests’ dietary requirements. Vegetarian and vegan options are available on our menus. Please make the waiting staff serving you aware of any dietary requirements when dining in our bar / restaurant.

Allergies

If you or a member of your party has any allergies, please notify us of the exact nature of the allergy at the time of booking. In the case of food allergies, please make the waiting staff serving you aware of any allergies when dining in our bar / restaurant

Hotel Facilities

HOTEL FACILITIES

Is wifi available in the hotel?

Wifi is available in the main hotel and guest rooms free of charge.

Are pets permitted in the hotel?

Service animals only are permitted in the hotel.

Are smoking rooms available at the hotel?

Our hotel is a non-smoking building. We have designated outdoor areas for guests who wish to smoke.

What time is breakfast served until?

Breakfast is served in Avanti Restaurant located on the ground floor.

Monday to Friday 7am – 10am

Saturday and Sunday 8am – 11am

Do you have gym?

We have a Fitness Gym located on the 1st floor just above the Hotel Reception. Our Gym is available for use 24/7 free of charge for guests. Please note that the Gym is unstaffed and used at guests’ own risk.

Does the hotel offer family rooms?

Family rooms are available and can accommodation up to six guests with two double and two single beds or one double and four single beds.

Cots and camp beds can also be arranged, please contact Reservations for further details.

Does the hotel have wheelchair friendly guestrooms?

Seagoe Hotel is fully accessible and reserved disabled parking spaces are located directly in front of the hotel. There is a wheelchair ramp located at the front of the Reception Entrance. We also have a wheelchair available for guests on request.

If you have any additional accessibility questions, please contact Reservations for further details.

Does the hotel supply cots for babies/small children?

Cots can be arranged on booking. Please inform reservations of your requirements at the time of booking.

What in-room facilities do you offer?

All guestrooms have a hairdryer, iron and ironing board. Tea and coffee making facilities are available in all guestrooms.

COVID Update

When is the hotel reopening?

  • Friday 3rd July for all areas, restaurant, bedrooms, Coffee Dock, bar and conferencing and events.

What is the hotel doing to protect guests and staff?

  • As well as our usual measures, the management have implemented new COVID measures beginning with regular sanitising of touch points, social distancing in all areas, staff temperature checks and fogging of all rooms and public areas, no pre-set tables, all tables and chairs to be sanitised before and after use and full guidance and sanitising points throughout the hotel.

How will I feel safe at the hotel?

  • We aim to assure our guests with our very visual COVID safety procedures throughout the hotel that their safety and the safety of our staff is paramount.

Are guests provided with or can they purchase hygiene products like face masks and sanitiser at the property?

  • We provide sanitising stations throughout the hotel at various points for guest usage.

Is the hotel practising social distancing measures?

  • We are operating with the strict social distancing guidelines and we also will be making full use of our outdoor areas as extra dining space in the fresh air.

How will COVID 19 restrictions impact on your food service and facilities?

  • As we are operating within government guidelines, we will no longer be operating buffets, either for breakfast, events or carvery. All meals, drinks and payment facilities will be at your table and we will also operate an extensive room service menu.

What new cleaning routines do the hotel have in place?

  • A dedicated cleaning team will be employed to rotate throughout all common areas, front and back of house, disinfecting all touch points, including but not limited to door handles, shared surfaces, public toilets, waste bins and elevators.
  • To provide additional protection, various common areas and rooms will be sanitised out of hours with using one of our fogging generator.
  • Seating areas will be arranged throughout common areas to promote safe social distancing.
  • Hand sanitiser will be available for guests and team members throughout public areas will be sanitising seating, tables and touch points before and after use.

Contact The Hotel

028 3833 3076 reservations@seagoe.com

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