Frequently Asked Questions

Accommodation

Terms & Conditions

Check in time - 3pm

Check out - 12noon

We will require one Credit Card per room on check-in for pre-authorisation purposes.

Last access to the Hotel is 12 midnight due to our ‘Great Night Sleep’ promise. Guests will not be permitted entry after midnight to enable us to keep noise to a minimum.

Late check-out may be available on request, simply ask at reception and we'll notify you of any additional charges.

If you are arriving to the hotel before 3pm we can look after your luggage for you until your room is ready. If you would like us to store your luggage on check out, please just ask at reception. If we can arrange an earlier check in or check out we will do our best, please contact us on the day of arrival on 028 3833 3076.

 

Extra charges

Please be advised we have the right to charge your guest or company to cover any extra cleaning, smoking and damages.

 

Beverages

Only alcoholic drinks purchased from the hotel may be consumed in the hotel.

You can find full Terms & Conditions on our website, at the reception desk or by calling us on 028 3833 3076.

If we can be of assistance with anything between now and your stay, please do not hesitate to contact us.

In the meantime, we wish you a safe journey and a memorable stay with us.

 

What is your cancellation policy?

If you need to cancel your booking and have booked directly with one of our telephone operators you must advise us in writing via email. Please include your confirmation number and dates of stay in the email and send to reservations@seagoe.com. If you have booked through our own website, please cancel directly through the website by clicking the link sent to you in your confirmation email. If you have booked through a partner website such as Expedia, Booking.com or Hotels.com, please cancel directly through the same website to avoid any charges.

Please note that cancellations must be received by 12pm the day prior to arrival for direct bookings to avoid cancellation charges. Any cancellations for direct bookings that are not provided within this time frame will be liable for 100% of the first night's stay charges. 

If you booked through a partner website, cancellations must be provided by 12pm 2 days prior to arrival to avoid the same cancellation fee.

We reserve the right to charge the card on file these cancellations fees without prior notification.

 

How can I make a special request regarding my stay?

We would love to help you with any special requests for your stay. Please contact our reservations team by phone on 028 3833 3076 or by email at reservations@seagoe.com 

For accommodation bookings, any cancellations made after 12pm on the day before arrival will be subject to a charge of 100% of the quoted rate for the first night's stay. Non-arrival or cancellation on the day of arrival will be charge at the full quoted rate to the payment method held on file without exception.

 

How do I make a reservation for a large group?

We would love to help you make a booking for your group. Please contact our reservations team by telephone on 028 3833 3076 or by email at reservations@seagoe.com

 

Can I leave my luggage at the hotel before check in/after check out?

Our reception team will be happy to store your luggage until your room is ready for check-in or after check-out should you wish to continue to enjoy the facilities of the hotel.

 

What if I have forgotten an item at the hotel?

If you find that you have left an item behind please call the hotel on 028 3833 3076 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.

 

Transport

Does the hotel have a car park on site?

We have ample parking with approximately 180 guest car parking spaces for guests at the hotel. Parking is free of charge for hotel patrons.

Please note that the parking spaces closest to the hotel entrance are reserved for guests with mobility difficulties.

 

Where are the nearest Train and Bus Stations to the hotel?

The nearest train station is Portadown Train Station - it is only a five minute drive from our hotel. The Bus Station is located outside the Train Station.

To reach the hotel from the station, head north-east on Northway/A3. After 1 mile, turn right onto Seagoe Road/B2 and then right onto Church Road. Continue straight onto Upper Church Lane, the hotel will be on the left.

 

Dining

Can you cater for my dietary requirements?

We will always do our best to accommodate our guests’ dietary requirements. Vegetarian and vegan options are available on our menus. Please make the waiting staff serving you aware of any dietary requirements when dining in our bar / restaurant.

 

Allergies

If you or a member of your party has any allergies, please notify us of the exact nature of the allergy at the time of booking. In the case of food allergies, please make the waiting staff serving you aware of any allergies when dining in our bar / restaurant

 

Hotel Facilities

Is wifi available in the hotel?

Wifi is available in the main hotel and guest rooms free of charge.

 

Are pets permitted in the hotel?

Service animals only are permitted in the hotel.

 

Are smoking rooms available at the hotel?

Our hotel is a non-smoking building. We have designated outdoor areas for guests who wish to smoke.

 

What time is breakfast served until?

Breakfast is served in The Courtyard Bar and Restaurant located on the ground floor.

Monday to Friday 7am – 10am

Saturday and Sunday 8am – 11am

Breakfast is served in The Lobby Lounge for non-residents of the hotel Monday to Sunday 9am-11am

Does the hotel offer family rooms?

Family rooms are available and can accommodation up to six guests with two double and two single beds or one double and four single beds.

Cots and camp beds can also be arranged, please contact Reservations for further details.

 

Does the hotel have wheelchair friendly guestrooms?

Seagoe Hotel is fully accessible and reserved disabled parking spaces are located directly in front of the hotel. There is a wheelchair ramp located at the front of the Reception Entrance. We also have a wheelchair available for guests on request.

If you have any additional accessibility questions, please contact Reservations for further details.

 

Does the hotel supply cots for babies/small children?

Cots can be arranged on booking. Please inform reservations of your requirements at the time of booking.

 

What in-room facilities do you offer?

All guestrooms have a hairdryer, iron and ironing board. Tea and coffee making facilities are available in all guestrooms.

 

Bottomless Promotions 

Terms & Conditions

1. 'Bottomless' does not mean an unlimited supply of alcoholic drinks, this is for a limited time period only.

2. We reserve the right to refuse service to customers who, in our opinion, appear to be intoxicated.

3. Drinks included in the offer must be served with food. Customers cannot use the promotion for drinking purposes only.

4. During the protmotion drinks will only be served in standard measures.

5. All drinks included in the offer are served by table service only, or with alternative management controls that ensure responsible consumption.

6. Customers are only allowed to have one drink at a time under the promotion. A customer will not be served until they have finished the drink they have.

7. Post promotion drinks are sold at the prevailing price.